About Homeserve

A global leader in home repairs and improvements

HomeServe was founded by Richard Harpin in 1993. Its winning idea was to remove homeowners’ worries about unreliable tradespeople and repair bills, offering plumbing cover for a small recurring fee.

The idea resonated, and over 30 years HomeServe has grown to over 8.5 million customers across 9 international markets. On its landmark sale to Brookfield in 2023 for £4.1bn, the business had over £1.5bn of annual revenue and EBITDA of over £300m.

HomeServe’s scaling provides many learnings – from launching new products (B2C and B2B), geographies and channels to team-building, pricing strategies, accessing debt and equity markets, all the way through to taking the business private. It’s these learnings that provided the foundation for Growth Partner.

1993-2000

HomeServe founded

Richard Harpin sets up HomeServe as a JV with South Staffordshire Water. He evolves and refines the business model in the UK.

 

>1 million HomeServe members by 1997.

2001-2012

Expansion into new markets

HomeServe’s launch in France is followed by the USA in 2003, and the business is listed on the London Stock Exchange in 2004.

2013-2015

A global business

Following launches in Canada and Germany in 2012, international revenue exceeds UK revenue for the first time.

 

>6 million HomeServe members by 2015.

2016-2020

Growth through acquisition

With the acquisition of Utility Service Partners, revenue reaches £1bn. This is followed by acquisition of Checkatrade in the UK and a JV in Japan with Mitsubishi.

 

>8 million HomeServe members by 2018.

2020

Joins FTSE 100

HomeServe earns blue-chip status, and the following year enters Consumer Finance via acquisition. During COVID, the business also offers 3,000 free jobs for key workers.

2022

Landmark sale

HomeServe is sold to Brookfield for £4.1bn. The business now has over £1.5bn of annual revenue and EBITDA of over £300m.

Find out more

For more on the HomeServe story, and to explore the parts of the journey that apply to your business, click on the link.

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